Your hosts are Anne and Richard Frankland. After having lived abroad for more than 30 years, it was time to come back to New Zealand, change lifestyle and live in peaceful and beautiful surroundings – a relaxing environment which we invite you to share. Tussock Peak Motor Lodge has been our home since September 2016. We are part of a team of staff whom you may meet while visiting – we are all dedicated to making your customer experience a special one.
Say a special hello to us next time you stay, the most fun part of our new lifestyle is meeting so many wonderful people, hearing about your travels, what you’ve enjoyed in Hanmer Springs and being able to offer some tips that can make your stay just a bit more wonderful.
Eco-friendly, doing the world and you a lot of good
Our whole team believes that you, we and our environment deserve the best solutions possible to stay healthy and preserve our ecosystem.
Cleanliness does not smell of fragrance nor of chemicals. We clean using the famous ENJO fibre cloth system and water. The fibres attract and hold the dirt and bacteria effectively and efficiently without the use of toxic chemicals. The ENJO method allows you to clean six times more hygienically compared to conventional methods. We hope you can see and feel the difference! ENJO’s ability to remove bacteria is documented in detail by the University of Canterbury (New Zealand), Murdoch University (Perth, Australia) and the Austrian Department of Health. If you want to know more about ENJO and perhaps use it in your own home please ask at our reception or email to: ENJO@frankland.nz
You can help too. Recycling bins are available in all our units and we encourage you to use them. You can also keep your towels when staying several nights, and turn off lights and heaters when out.
We use fair trade and organic options for tea and sugar and can upon request offer you complementary organic Soya milk instead of the complementary cow’s milk.
As dedicated coffee lovers we have chosen JED’s coffee and drinking chocolate as complementary treats.
What the new QUALMARK standards mean for you
Qualmark have revamped their assessment system, and while it’s easy to recognise the 4-star part of the logo, few people would realise that the old 4-star is not the same as the new 4-star, but almost no-one knows the difference between Bronze, Silver or Gold.
While online reviews at sites like TripAdvisor or the booking sites can give you an idea of whether a motel is living up to its claims, what Qualmark do is an independant assessment, and that includes the behind-the-scenes business:
- Is the motel doing as much as it can to have a light footprint on the environment?
- Does it have procedures in place to make sure your rooms are truely cleaned and maintained?
- Does it use effective health & safety procedures?
- Do they act on complaints?
- Is the business sustainable, do they keep records of complaints, cleaning cycles, health & safety, staff training?
- Are they meeting legal requirements for safety, staff contracts, staff training?
4-star used to give you an idea of the quality of the room and facilities. It’s now slightly different, it means (from Qualmark’s website):
Consistently high quality levels of facilities and service.
Bronze, Silver or Gold? Bronze means a motel meets the minimum requirements, whereas Gold means they lead the way. At Tussock Peak Motor Lodge we are proud of getting a Silver award after only 18 months in the business. Here is what Silver means (from Qualmark’s website):
A Silver Award is evidence of a sophisticated tourism business that consistently exceeds visitor expectations. Proactive leadership and management ensure that a culture of high performance is evident throughout the entire business. The business will have a real focus on continuously improving their economic, social and environmental performance to ensure the tourism product they deliver is a genuine, constantly improving sustainable experience.
Qualmark says that all motels have been reassessed by now, therefore if you see the old black and yellow Qualmark sign, what was 4-star before may not be 4-star any more. Ask them what their new rating was, or you can look them up and see if they are still approved by Qualmark.